|
CONTACT INFORMATION
|
 |
| |
Scott A. Concilla
scott @ concilla.net
|
|
RESUME DOWNLOADS
|
|
| |
Updated 2020.04.29 |
 |
Adobe PDF |
 |
Generic text |
|
|
EXECUTIVE SUMMARY
|
|
|
A Microsoft Certified Trainer and Microsoft Office Master Specialist seeking a position that will utilize my over 23 years of information technology teaching and training experience. Drawing on my strong verbal and written communication skills, I seek to facilitate growth and enhance employee productivity by increasing computer literacy with training designed to meet the changing needs of employers and employees in dynamic and challenging business environments.
|
|
ACHIEVEMENTS AND HIGHLIGHTS
|
|
|
• Taught over 1,600 classes to over 18,000 students since 1997.
• Increased student participation in IT training classes by an average of 17% per year for three years.
• Consistently maintained an overall instructor rating of 97% on student evaluations.
• Member of initial team that designed, documented, and implemented client’s help desk.
• Chaired committee to redesign and deploy an internal department SharePoint 2007 site.
• Hired as the first full-time trainer for two companies (Drexel University and LCG Systems).
• Developed and implemented new IS/IT training programs at three companies.
• Designed and wrote courseware for 15 training classes serving as core curriculum for SharePoint 2010.
• Provided professional expertise and training for five Microsoft Office migration projects.
• Wrote courseware and delivered all training for internal software product Telework Online.
• Created company Access database to track all employee certifications, skills, and education.
• Provided rollout training to three NIH institutes for VOIP and Enterprise Voice systems.
• Trainer and communications coordinator for a 10,000 user Office 365 migration project.
• Success of Office 365 project led to assignment to a 10,000 user Windows 10 migration project.
• Achieved top-level certification for every version of Office since Office 97.
• Maintained Microsoft Certfied Trainer status for over 10 years.
|
|
CERTIFICATIONS
|
|
|
Microsoft Office 2016 Master Specialist
|
March 2018
|
|
Microsoft Office 2013 Master Specialist
|
December 2016
|
|
Microsoft Office 2010 Master Specialist
|
June 2012
|
|
Microsoft Office 2007 Master Specialist
|
June 2009
|
|
Microsoft Certified Trainer
|
November 2008
|
|
Microsoft Office 2003 Master Instructor
|
July 2008
|
|
Microsoft Office XP Master Instructor
|
August 2005
|
|
Microsoft Office 2000 Master Instructor
|
May 2003
|
|
Microsoft Office 97 Master Instructor
|
July 2002
|
|
Microsoft Certified Professional - Windows NT 4.0 Workstation
|
April 1999
|
|
EMPLOYMENT HISTORY
|
|
|
Senior Microsoft Certified Training Specialist
|
September 2019 – Present
|
|
Planet Technologies
|
Germantown, MD
|
|
Federal contractor assigned to the Office of Science at the U.S. Department of Energy. Developed courseware and delivered training classes for an Office 365 enablement project. Training topics included basic to advanced on Teams, SharePoint Online, Planner, Forms, and Power Automate. Over the course of the six-month project, over 50 classes were held with nearly 800 students in attendance.
|
|
Technical Trainer and Communications Coordinator
|
Febraury 2017 – July 2019
|
|
ActioNet
|
Germantown, MD
|
|
Federal contractor assigned to the U.S. Department of Energy. Developed and delivered a communications and training plan for the Office 365 Enablement Project which included Office 365, SharePoint Online, and OneDrive for Business. Prepared course outlines, courseware, and communications for each software migration work stream. Continued and expanded training after the Office 365 project to include Office desktop apps, Office 365, SharePoint, and WebEx. Created courseware and conducted nine to twelve public classes
per month. Developed and maintained a SharePoint site for training resources. Other projects included the Windows 10 Migration Project and Microsoft Teams Pilot. Conducted 225 training sessions for over 6,100 students.
|
|
Technical Trainer
|
March 2010 – January 2017
|
|
LCG Inc. (formerly LCG Systems)
|
Rockville, MD
|
|
External Client Training and Support
Provided instructor-led training and support to 15 clients within the National Institutes of Health and the Office of Inspector General on all Microsoft end user products including Office, SharePoint, Skype for Business/Lync, and Windows. Delivered 570 classes in presentation and hands-on formats to 5,500 students on basic to advanced level topics, using in-person and online delivery methods. Supported clients via on-site office hours, e-mail support, and SharePoint training site updates. Created and delivered training to clients for internal software developed by LCG, including R-BET and Telework Online.
Internal Company Training and Development
Provided end user support on all Microsoft end user products. Assisted with Microsoft certification requirement planning and preparation for staff. Managed Microsoft Partner Network membership, and ensured company maintained and achieved competencies. Created Access database and reports to track and manage all internal and external training. Developed courseware for SharePoint, Office, and Lync. Maintained and published a catalog of training courses for publication on website and for client proposals.
|
|
Trainer and Technical Support Analyst
|
August 2008 – March 2010
|
|
Drexel University - Office of Institutional Advancement
|
Philadelphia, PA
|
|
Trainer
Created and managed the IS training program. Taught three to five classes per month, totaling 50 classes for 365 students. Created and maintained an Access database to track all training activities, including students, class records, and evaluations. Designed and published courseware for Office 2007 and Sungard Advance. Wrote a weekly “Office Tips” e-newsletter for staff. Posted IS training content on the department SharePoint
site including courseware, sample files, and Adobe Captivate demos. Created and compiled staff surveys on IS topics and issues. Provided training and workstation configuration for all new department employees.
Technical Support Analyst
Provided technical support to department’s 80 end users via phone, e-mail, remote desktop tools, and personal visits. Performed troubleshooting and resolved problems with workstations, laptops, printers, and network connectivity. Set up workstations and installed software and hardware. Chaired committee to redesign and deploy the department’s SharePoint 2007 site. Posted ad hoc content updates to SharePoint.
|
|
Education Consultant Level Two
|
October 1996 – April 2008
|
|
The Abreon Group
|
Pittsburgh/Philadelphia, PA
|
|
Training Manager
Managed all aspects of client’s IT training program for over 900 students. Increased participation in training classes by an average of 17% per year for three years. Published monthly training schedules. Administered database of employee training. Created daily, weekly, and monthly training reports using Access and Excel. Designed and maintained an Access database for training evaluations. Created and published content
to client intranet consisting of class registrations, course catalogs, schedules, and frequently asked questions.
Trainer
Trained 50 to 80 students in 8 to 10 classes per month in Microsoft Office and related products ranging from beginner to advanced skill levels. Taught over 700 classes to over 5,000 students. Conducted full-day, half-day and workshop-style training sessions in small and large groups. Lead trainer for migration of over 800 users to Windows NT Workstation. Consistently maintained an overall instructor rating of 96% on evaluations.
Instructional Designer
Wrote and adapted 15 instruction manuals for Microsoft Office products for use in training classes. Revised and adapted course material for over 40 other classes. Created at least one new Office class per month. Used Adobe Captivate to create two brief training demos monthly and published to the client’s intranet.
|
|
APPLICATION TRAINING EXPERTISE
|
|
|
Microsoft Products
Office (through 2019/ProPlus) - Access, Excel, OneNote, Outlook, PowerPoint, Word, Project, Visio
Office 365 - Delve, Forms, Planner, Power Automate, Office Online, OneDrive for Business, Teams
Communications - Teams, Skype for Business, Lync
Operating Systems - Windows 7, Windows 8.1, Windows 10
Collaboration - SharePoint Online, OneDrive for Business, Teams
Mobile - Office for iOS, Office for Android
Conferencing Software
Teams, Skype for Business, Lync, WebEx, Zoom
|
|
EDUCATION
|
|
|
Valparaiso University
|
Valparaiso, IN
|
|
Bachelor of Arts (1)
|
May 1993
|
|
Major: Communications - Broadcast Journalism; Minor: Humanities
|
|
Bachelor of Arts (2)
|
May 1993
|
|
Major: Music; Minor: Chemistry
|
|
Christ College Scholar
|
May 1993
|
|
Interdisciplinary Honors Program
|
|
REFERENCES
|
|
|
Personal and professional references are available upon request.
|
|
