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In today’s economy, I believe that it is more important than ever for employees to possess the best skill set possible to accomplish their jobs. This includes both being fully trained to do their jobs and to minimize the time it takes for them to accomplish the tasks they are given. A good trainer strives to give students these skills, and to do it in a way that is engaging, interesting, and even a little bit fun.
As a Microsoft Certified Trainer and Microsoft Office Specialist Master, I strive to be extremely knowledgeable with the Microsoft end-user products, including the Office desktop and online apps, Office 365 and Microsoft 365, OneDrive, Teams, SharePoint Online, and Windows.
I work to make the classes I teach engaging and informative for users of all levels. Whether a user is just starting out with an application or program, or has been working with the application for years, everyone should be able to learn something new that can immediately make them more
productive.
I have over 23 years of experience working in the IT industry and have worked in roles as varied as training manager, technical trainer, communications coordinator, instructional designer, and help desk analyst. A few of my accomplishments include:
• Taught over 1,600 classes to over 18,000 students since 1997.
• Increased student participation in IT training classes by an average of 17% per year for three years.
• Consistently maintained an overall instructor rating of 97% on student evaluations.
• Member of initial team that designed, documented, and implemented client’s help desk.
• Chaired committee to redesign and deploy an internal department SharePoint 2007 site.
• Hired as the first full-time trainer for two companies (Drexel University and LCG Systems).
• Developed and implemented new IS/IT training programs at three companies.
• Designed and wrote courseware for 15 training classes serving as core curriculum for SharePoint 2010.
• Provided professional expertise and training for five Microsoft Office migration projects.
• Wrote courseware and delivered all training for internal software product Telework Online.
• Created company Access database to track all employee certifications, skills, and education.
• Provided rollout training to three NIH institutes for VOIP and Enterprise Voice systems.
• Trainer and communications coordinator for a 10,000 user Office 365 migration project.
• Success of Office 365 project led to assignment to 10,000 user Windows 10 migration project.
• Achieved top-level certification status for every version of Office since Office 97.
• Maintained Microsoft Certified Trainer status for over 10 years.
Not only do I possess excellent skills in all of the Microsoft Office products, but I also have strong written and verbal communication skills. I excel at being able to teach and explain technical concepts and ideas to people who might not be familiar with the technology they are working with.
In my previous and current positions, I have not only managed the training programs of the clients I worked for, but I supported the help desk operations, completed second level support tickets that were assigned to me, and created reports in Excel and Access to provide information about the current status of training and its goals.
This website not only hosts my full Resume, but also samples of my work, including courseware I've written, online demos, and many other training documents. These examples can be found on the Courseware and Demos pages.
I believe that through my skills and years of experience I can make a significant contribution to the success of your company and its employees. Thank you for your consideration.
Scott A. Concilla
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